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  • Terms of Service – Trueroots Organic Spices Legal Entity: Melions | Brand: Trueroots Organic Spices™ | Last Updated: July 2026

    Legal Information Business Name: Melions Brand: Trueroots Organic Spices™ (A registered trademark of Melions) GST No.: 24ABPFM1637D1ZE FSSAI Lic. No.: 20725031003004 Address: 47 Archna Soci, Near Vijayraj Nagar Soci, Surat – 395004, Gujarat, India Email: trueroots.spices@gmail.com | Phone: +91 9924861502

    1. Overview Welcome to Trueroots Organic Spices! These Terms of Service govern your use of our website truerootsspices.in and purchase of our products. By accessing or purchasing from our store, you agree to these terms. If you do not agree, please do not use our services.

    2. Eligibility By using our services, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract under Indian law.

    3. Products

    • All our spices and masala blends are organically sourced and processed under FSSAI guidelines
    • Product images and descriptions are as accurate as possible; slight color variations may occur due to natural ingredients and screen settings
    • We reserve the right to modify or discontinue any product without prior notice
    • Prices are subject to change without notice

    4. Orders & Acceptance

    • Placing an order constitutes an offer to purchase
    • We reserve the right to accept or cancel any order at our discretion
    • Order confirmation will be sent to your registered email
    • We are not liable for errors in order details provided by the customer

    5. Pricing & Payment

    • All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise
    • We accept payments via credit/debit cards, UPI, net banking, and other methods available at checkout
    • Payment is processed securely through Shopify-integrated payment gateways
    • GST will be charged as applicable under Indian tax law (GST No.: 24ABPFM1637D1ZE)

    6. Shipping & Delivery

    • Orders are processed within 1–3 business days
    • Delivery timelines are estimates and not guaranteed
    • Risk of loss passes to the customer upon handover to the shipping carrier
    • For full details, refer to our Shipping Policy: truerootsspices.in/policies/shipping-policy

    7. Returns & Refunds

    • We accept returns within 7 days of delivery for damaged, defective, or incorrect products
    • Food products that have been opened cannot be returned
    • For full details, refer to our Refund Policy: truerootsspices.in/policies/refund-policy

    8. Intellectual Property

    • "Trueroots Organic Spices" is a trademark of Melions
    • All content on this website including images, text, logos, and product names are the intellectual property of Melions
    • Unauthorized use, reproduction, or distribution is strictly prohibited

    9. Food Safety & Compliance

    • All products are manufactured and sold in compliance with FSSAI regulations
    • FSSAI Lic. No.: 20725031003004
    • Customers with allergies or dietary restrictions should review product labels carefully before purchase
    • We are not liable for any adverse reactions due to undisclosed allergies

    10. Limitation of Liability

    • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website
    • Our maximum liability shall not exceed the value of the order placed by the customer

    11. Governing Law These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat, India.

    12. Changes to Terms We reserve the right to update these Terms at any time. Continued use of our website after changes constitutes acceptance of the revised Terms.

    13. Contact Us Melions (Trueroots Organic Spices) 47 Archna Soci, Near Vijayraj Nagar Soci, Surat – 395004, Gujarat, India Email: trueroots.spices@gmail.com Phone: +91 9924861502