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  • Privacy Policy – Trueroots Organic Spices Legal Entity: Melions | Last Updated: July 2026

    1. Introduction Trueroots Organic Spices ("we", "us", "our") is a brand owned and operated by Melions (GST No.: 24ABPFM1637D1ZE). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from truerootsspices.in.

    2. Information We Collect We collect the following information when you use our store:

    • Contact details: Name, email address, phone number, billing and shipping address
    • Payment information: Processed securely via Shopify Payments / Razorpay (we do not store card details)
    • Order information: Products purchased, order history, transaction details
    • Device & usage data: IP address, browser type, pages visited, cookies
    • Communications: Messages or queries you send us

    3. How We Use Your Information We use your information to:

    • Process and fulfill your orders
    • Send order confirmations, shipping updates, and invoices
    • Respond to customer support queries
    • Send promotional emails (only with your consent)
    • Improve our website and product offerings
    • Comply with legal obligations under Indian law

    4. Sharing of Information We do not sell your personal data. We may share it with:

    • Shopify – our e-commerce platform provider
    • Shipping partners – for order delivery (e.g., Delhivery, Shiprocket, India Post)
    • Payment gateways – for secure payment processing
    • Legal authorities – if required by law

    5. Cookies Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, though some features may not function properly.

    6. Data Retention We retain your personal data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.

    7. Your Rights You have the right to:

    • Access the personal data we hold about you
    • Request correction or deletion of your data
    • Withdraw consent for marketing communications
    • Lodge a complaint with the relevant authority

    To exercise these rights, contact us at trueroots.spices@gmail.com.

    8. Data Security We implement industry-standard security measures to protect your data. Our store is hosted on Shopify, which is PCI-DSS compliant. However, no method of transmission over the internet is 100% secure.

    9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

    10. Children's Privacy Our services are not directed to children under 18. We do not knowingly collect data from minors.

    11. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

    12. Contact Us For any privacy-related queries:

    Melions (Trueroots Organic Spices) 47 Archna Soci, Near Vijayraj Nagar Soci, Surat – 395004, Gujarat, India Email: trueroots.spices@gmail.com Phone: +91 9924861502 GST No.: 24ABPFM1637D1ZE FSSAI Lic. No.: 20725031003004