Privacy Policy

Last updated: September 28, 2026

Trueroots Organic Spices ™ (a unit of MELIONS) operates this online store and website to provide customers in India with authentic Indian spices, masalas, and related food products. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, use our services, place an order, or communicate with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to visitors and customers in India.

1. Personal Information We Collect

Depending on how you use our website, we may collect the following information:

Contact details: Name, billing address, shipping address, phone number, and email address.
Payment and transaction details: Payment confirmation, order details, items purchased, returns, exchanges, and cancellations. Payment information is securely processed by our payment service providers.
Account information: Username, password, preferences, and account settings, where applicable.
Communications: Information you provide when you contact us or request customer support.
Device and usage information: IP address, browser type, device information, network connection, and details about how you interact with our website.

2. How We Collect Personal Information

We collect personal information directly from you when you browse our website, create an account, place an order, contact us, or otherwise submit information. We may also collect information automatically through cookies and similar technologies when you use our website. Service providers, including Shopify and payment, analytics, fulfilment, and shipping providers, may process information on our behalf.

3. How We Use Personal Information

We use personal information to:

Provide, operate, maintain, and improve our website and services.
Process payments and fulfil, deliver, track, return, or exchange orders.
Provide customer support and respond to enquiries.
Remember preferences and improve your shopping experience.
Send order updates, service messages, and, where permitted, promotional communications.
Detect, investigate, and help prevent fraud, misuse, security incidents, or unlawful activity.
Comply with applicable legal obligations and regulatory requirements in India.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to ensure website functionality, remember preferences, analyze website traffic, improve user experience, and support marketing activities. You can manage cookies through your browser settings, though disabling them may affect certain features of the site.

5. How We Share Personal Information

We may share personal information when reasonably necessary with:

Shopify and third-party service providers that support hosting, payment processing, analytics, customer support, order fulfilment, and shipping.
Courier and delivery partners to ship and deliver your orders.
Professional advisers, business partners, or regulatory authorities where required for legal, compliance, or security purposes.
Other third parties when explicitly requested or consented to by you.

6. Relationship with Shopify

Our online store is hosted and supported by Shopify. Shopify collects and processes personal data regarding your access to and use of our website to provide and enhance its services. Information submitted through our store may be stored and processed via Shopify's secure servers.

7. Third-Party Websites & Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is intended for general audiences in India and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal details, please contact us to request deletion.

9. Security & Data Retention

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no internet transmission or electronic storage method is 100% secure. We retain personal information only for as long as necessary to fulfill business transactions, maintain legal and tax records, resolve disputes, and comply with statutory obligations.

10. Your Rights & Choices

You may contact us to review the personal information we hold about you, request corrections, request deletion (where permitted by law), or unsubscribe from promotional emails. We may verify your identity before fulfilling such requests.